Online ordering is very easy and convenient.
1. Add the desired product(s) to your shopping cart and make your order.
2. We check the order and send you the order confirmation.
3. You pay by bank transfer or credit card ( Paypal ).
4. We prepare the order and organise the transport.
Your order will be delivered to your home.
Easy, convenient and safe!
Terms and Conditions
For purchase and delivery of products ordered on these pages, the following terms and conditions shall apply.
Identity and address of the seller:
Owner of the website http://www.honey-extractors.co.uk is:
SI-9000 Murska Sobota, Slovenia, EU
VAT registration number: SI39481298
Manager: Damir Skraban, M.Econ
After ordering, you will receive an automatic notification where the order is summarized again.
Please, indicate the order number as the transfer reference, so that we can clearly allocate the payment to you. After we receive the payment and all items are in stock, the ordered products will be sent to you. We will also send you a confirmation of receipt of payment and a tracking number of the shipment via email.
Products are delivered with GLS parcel service or with a freight forwarding company.
We deliver to the UK and the rest of the EU.
When the goods have arrived by courier, we advise our clients to check that:
- the number of items delivered corresponds with the number of items ordered,
- the names of the products on the box are the same as those on the invoice,
- the box has not been tampered with in any way.
Any damages to the box or the product, or the missed arrival of boxes, should immediately be disputed, and the Reserves Of Control on the delivery form filled out, which is with the courier. Once the courier consignment note has been signed the client will not be able to dispute the exterior features of the package.
We are not responsible for packages, which haven't been received, if you sign the courier consignment note or mark accepted without reserve.
Any problems, complaints with the package, with the correspondence or the completeness of the products received, must be stated within 3 days from the date of delivery. Contacting our customer service (email@example.com) in time about any problems, will provide us with the information to make the necessary damage report for the substitution of the goods. In order to verify the damage of the physical integrity of the products caused by transportation, all evidence should be documented by photography in a digital format, so that we can forward it to the customer service of our courier.
Delivery costs depend on the size and weight of the ordered products.
You will get the exact delivery costs in the quotation we will send to you after we receive the online order. We will verify the order and, if necessary, advise you.
We accept PayPal and bank transfer payment.
When paying by credit cards (PayPal) we charge an additional 2,9% transaction fee. The email address for PayPal payment is: firstname.lastname@example.org
Bank account number:
Bank: Nova KBM d.d., Ulica Vita Kraigherja 4, SI-2505 Maribor, Slovenia
IBAN: SI56 0430 2000 2184 521
All honey extractors have a guarantee of 1 or 2 years, as stated with the product.
We guarantee also the availability of all spare parts and repairs, if needed.
The primary objective of Honey-Extractors.co.uk is to offer the best service and to satisfy our customer’s needs, prior, during and after the completion of the order and the relevant delivery of the products. Therefore, in the case of some dissatisfaction, you will be able to return the product and we will repay you the total costs of the order, with exception of the costs for shipping. To make a return, the customer must first notify us within 14 days of receipt of the goods. Such notification should be made by email.
The personal data collected by us is treated with great care and will not be given to a third party in any case. We guarantee our customers to have the greatest respect for the regulations about the treatment of personal data.
Cookies are small text files containing information that is stored on your device or within your browser. A cookie allows us to recognize, if you have visited our website before, what preferences you have set, if any, and how you use the site, to help us to improve our service . They are anonymous and we do not use the information to identify you as an individual. Some cookies are essential, others not.
For the legal relationship between the customer and the seller exclusively Slovenian law applies.
The customer automatically accepts these terms and conditions by placing an order. They are valid for the duration of the business relationship.
100% Satisfaction Guaranteed
When ordering, you pay only a 10% deposit. The rest has to be paid before shipment.
Money Back Guarantee
If you are not satisfied with your purchase, you can return the products within 14 days and we refund your payment.
All honey extractors are tested before they come out of the factory to guarantee their proper functioning.
Honey extractors have up to 2 years warranty.
Means of Payment
Payment by bank transfer or MasterCard, Visa, American Express (PayPal).