Terms and Conditions
For purchase and delivery of products ordered on these pages, the following terms and conditions shall apply.
Identity and address of the seller:
Owner of the website http://www.honey-extractors.co.uk is:
Vermis d.o.o.
Ozka ulica 2,
SI-9000 Murska Sobota, Slovenia, EU
E-Mail: info@honey-extractors.co.uk
VAT registration number: SI39481298
Manager: Damir Skraban, M.Econ
Order
After ordering, you will receive an automatic notification where the order is summarized again.
Please, indicate the order number as the transfer reference, so that we can clearly allocate the payment to you. After we receive the payment and all items are in stock, the ordered products will be sent to you. We will also send you a confirmation of receipt of payment and a tracking number of the shipment via email.
Delivery
Products are delivered with GLS parcel service or with a freight forwarding company.
We deliver to the UK and the rest of the EU.
When the goods have arrived by courier, we advise our clients to check that:
- the number of items delivered corresponds with the number of items ordered,
- the names of the products on the box are the same as those on the invoice,
- the box has not been tampered with in any way.
Any damages to the box or the product, or the missed arrival of boxes, should immediately be disputed, and the Reserves Of Control on the delivery form filled out, which is with the courier. Once the courier consignment note has been signed the client will not be able to dispute the exterior features of the package.
We are not responsible for packages, which haven't been received, if you sign the courier consignment note or mark accepted without reserve.
Any problems, complaints with the package, with the correspondence or the completeness of the products received, must be stated within 3 days from the date of delivery. Contacting our customer service (info@honey-extractors.co.uk) in time about any problems, will provide us with the information to make the necessary damage report for the substitution of the goods. In order to verify the damage of the physical integrity of the products caused by transportation, all evidence should be documented by photography in a digital format, so that we can forward it to the customer service of our courier.
Shipping costs
The website automatically calculates the shipping costs. It can happen that the website cannot calculate the shipping cost (at the shipping a 0 is shown) or the calculated shipping costs do not correspond to the actual shipping costs. In such cases, we reserve the right to recalculate the shipping costs. We will then send you a binding quotation with shipping costs, which you can accept or reject.
Payment
We accept PayPal and bank transfer payment.
When paying by credit cards (PayPal) we charge an additional 2,9% transaction fee. The email address for PayPal payment is: info@vermis.si
Bank account number:
Bank: DH, Miklosiceva 5, 1000 Ljubljana, Slovenia
IBAN: SI56 6100 0002 3506 357
SWIFT: HDELSI22
Guarantee
All honey extractors have a guarantee of 1 or 2 years, as stated with the product.
We guarantee also the availability of all spare parts and repairs, if needed.
Returns
The primary objective of Honey-Extractors.co.uk is to offer the best service and to satisfy our customer’s needs, prior, during and after the completion of the order and the relevant delivery of the products. Therefore, in the case of some dissatisfaction, you will be able to return the product and we will repay you the total costs of the order, with exception of the costs for shipping. To make a return, the customer must first notify us within 14 days of receipt of the goods. Such notification should be made by email.
Privacy
The personal data collected by us is treated with great care and will not be given to a third party in any case. We guarantee our customers to have the greatest respect for the regulations about the treatment of personal data.
Cookies
Cookies are small text files containing information that is stored on your device or within your browser. A cookie allows us to recognize, if you have visited our website before, what preferences you have set, if any, and how you use the site, to help us to improve our service . They are anonymous and we do not use the information to identify you as an individual. Some cookies are essential, others not.
Applicable law
For the legal relationship between the customer and the seller exclusively Slovenian law applies.
The customer automatically accepts these terms and conditions by placing an order. They are valid for the duration of the business relationship.